Returns:
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 14 Day Return Policy.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at sales@luxeglamp.com.au with your order number and we will provide detailed instructions on how to process the return.
Read through our Easy Returns page here for all the details.
Warranty:
Luxe Glamp provides a one year warranty against manufacturer defects in the canvas. This warranty cannot be extended to the poles or zips as these are often misused.
The warranty does not cover professional and long term use. If a professional user buys a tent and reports a manufacturing problem within the first month we will consider it under the warranty. However after 28 days use it becomes a permanent structure and it is therefore not being used for the purpose it was sold for (i.e. a tent for camping).
If a private individual buys and then erects one of our tents semi-permenantly we will cover manufacturing defects for the length of the warranty but this does not cover mould, mildew or UV deterioration as we have no control over the conditions the tent is left up in.
Your consumer legal rights may still apply after the warranty expires
